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Refund Policy
Starfire Social Refund PolicyAt Starfire Social, we strive to provide a transparent and fair platform for both creators and users. Our refund policy is designed to ensure clarity and trust concerning payments and purchases made on our site.1. Scope of RefundsRefunds apply to payments made for premium subscriptions, content purchases (such as pay-per-view videos), and other Starfire Social services where applicable.Payments made to support creators directly (e.g., tips, donations) are generally non-refundable, except in cases of technical error or fraud.2. Subscription RefundsUsers may request a refund for subscription fees within 14 days of purchase if the service does not meet expectations or technical issues prevent access.Refund requests after 14 days will be evaluated on a case-by-case basis but are not guaranteed.To request a refund, users must contact our support team at support@starfiresocial.org with relevant payment details and a brief explanation.3. Content Purchase RefundsFor purchased videos or premium content, refunds are available within 7 days of the transaction if the content is defective or inaccessible.Once content has been viewed or downloaded, refunds are not provided.4. Creator PaymentsPayments made to creators through the platform (subscriptions, tips, or pay-per-view) are processed immediately and considered final.Refunds related to creator payments require exceptional circumstances and thorough investigation by Starfire Social. Users should contact support to report any issues.5. Technical Issues and FraudIn cases of unauthorized transactions, technical errors, or fraudulent charges, Starfire Social will work promptly to resolve the issue and provide appropriate refunds.Users must report such issues within 30 days of the transaction date.6. How to Request a RefundContact Starfire Social support at support@starfiresocial.orgProvide your username, payment reference, date of transaction, and reason for refund requestOur support team will review your request and respond within 5 business days7. Changes to Refund PolicyStarfire Social reserves the right to update or modify this refund policy at any time. Any changes will be posted prominently on this page with an updated effective date.Effective Date: October 3, 2025